ACCESS TO INFORMATION

Prepared for Flow & Form • Last updated: 5 October 2026

This manual is prepared for Flow & Form as a private body for purposes of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), read with the Protection of Personal Information Act 4 of 2013 (POPIA). It is intended to explain the categories of records held by Flow & Form and the process for requesting access to records where PAIA applies.

Private body: Flow & Form. Area of operation: Kloof / Hillcrest, KwaZulu-Natal, South Africa. Information Officer: the head of the private body, or a person duly authorised in accordance with PAIA and POPIA. Enquiries and PAIA requests may be directed to lisafernandes65@gmail.com. The Information Officer must be registered with the Information Regulator before performing the statutory duties assigned under POPIA.

This manual helps a requester understand what records Flow & Form may hold, which records may be available without a formal request, how to submit a PAIA request, the legislation under which certain records are held, and how personal information is processed for POPIA purposes.

Subject to availability and applicable law, records may include company and administrative records; client and supplier records; proposals, agreements and project records; invoices, accounting and tax records; website and digital asset records; marketing, social media and campaign records; correspondence; employment or contractor records where applicable; security and access logs; and records relating to personal information processing, privacy requests and compliance.

Publicly available website content, the Privacy Policy, Cookie Policy, Terms & Conditions and this PAIA Manual are available without a formal PAIA request. Other records are not automatically available unless Flow & Form has expressly published them or applicable law requires disclosure.

A requester should use the prescribed PAIA request form, identify the record requested with enough detail for it to be located, explain the right to be exercised or protected where PAIA requires this, specify the preferred form of access, and provide contact details. Prescribed fees may apply. Requests are considered subject to PAIA, POPIA and any lawful grounds for refusal.

Flow & Form may process personal information relating to clients, prospective clients, suppliers, contractors, website visitors and business contacts for enquiries, service delivery, administration, communications, security, accounting, legal compliance and legitimate business operations. Further detail appears in the Privacy Policy.

The Information Regulator (South Africa) oversees PAIA and POPIA compliance. Current contact details published by the Regulator include Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg; telephone 010 023 5200; and enquiries@inforegulator.org.za. A requester may use the prescribed PAIA complaint procedures where applicable.